Welcome to Abuzz Training!
We’re all about igniting passion for learning!
We create vibrant, effective training and development solutions aimed at going beyond expectations and adding a splash of fun, ensuring every experience is delightful!
We pride ourselves on having an awesome team and a history of crafting truly engaging courses tailored to your needs. We offer Customer Service, Sales and Leadership training, eLearning, and training consultancy.
Ready to dive in or just fancy a chat? We’re excited to hear from you! Let’s arrange a meeting and explore how we can elevate your learning journey!
What we do...
With over 20 years in designing top-notch learning experiences, we tailor our services to fit your organization's needs.
We're passionate about helping you connect with your customers seamlessly.
Whether it's training in Customer Service, Sales, or Leadership, we're here to help you and your team shine.
Do it with Abuzz!
Customers stay loyal to a company if they have very good reason to. Our extensive work in the gathering and collation of customer feedback has proved that if you don’t want them to move, you must work harder to keep them!
Abuzz Training deliver outstanding customer service skills training to increase trust and loyalty, and that could mean the difference between a customer who stays and one who jumps ship.
Abuzz Training solutions focus on the major role that leaders have in setting the vision to move toward the organisation’s goals, and then creating the right environment for their people so those goals can be reached.
Leaders must know what they are doing and who they are being while they are doing it!
Sales can be a great way to measure how well your business is or isn’t doing, it’s a great benchmark for success.
Your business can have amazing premises, great hardware and software, and you might also have some great people. But if those people don’t know how to sell it won’t succeed – it’s as simple as that!
We may be called Abuzz Training but please don’t think that we don’t see Coaching as an integral part of everything we do.
We believe in working together, sharing experiences and coaching each other to find the best possible way of behaving and delivering excellence to internal and external customers.
Customer Experience (CX) is your customers’ holistic perception of their experience with your business or brand.
You NEED the customer’s voice and word of mouth on your side! When they hear someone else talking that they need a specific kind of company or service, you want them to say “Go to this place. They are great!”
Working with Abuzz gives you access to a team of professionals who you can bring into your business on demand, as and when you need them.
Get Abuzz involved for a different, un-biased and objective opinion or if you need some extra ‘Horsepower’ and specialist skills
Abuzz gather real, un-biased, fact-based feedback from your customers about their interaction with your people and show you what really happens at the ‘Moment of Truth’.
Our proven methods and systems provide you with a toolkit of up-to-date components to enable customer feedback, KPI integration, best practice, regression tools and text analytics. These toolkits are tailored to your current issues in your sectors and chosen markets
The Buzz
Empathy and understanding in the workplace
Empathy and understanding are essential skills for building strong workplace relationships. When you have a deep understanding of your colleagues' feelings and perspectives, you can...
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Top Tips for Managing Stress in the Workplace
Managing stress takes time & practice. Implement these 10 tips step by step and observe the positive impact on your overall well-being. 1. Prioritize &...
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5 Top Tips for Handling Difficult Conversations in the Workplace
As professionals, we all encounter challenging conversations in the workplace from time to time. Whether it's addressing poor performance, dealing with conflicts, or giving feedback,...
Read More...The Abuzz Team...
Andy Bailey
As the owner of Abuzz Training, Andy’s focus is to enhance your employees' performance and customers' experience by creating and delivering outstanding training, learning and development solutions for your people.
Since his first training role in 1996, he’s had a track record in creating truly engaging training courses and development programmes that give you and your stakeholders what they need.
Andy first 10 years training and management development experience were gained with First Direct. He’s gone on to work with many businesses and clients that include Bupa, Aon, Eon, Legal & General, Principality Building Society, Brookson Group, Haribo, In Health, Jumeirah Hotels, Diabetes UK, Versus Arthritis, and many more.
Keith Stopforth
Keith is an outstanding Business Leader with experience across numerous sectors including Retail, Financial Services, Banking, Construction, Outsourcing, Legal, Automotive, Pharma and Healthcare.
Before entering the world of consulting, he worked as Head of Talent and Development in Bupa both in the UK and internationally.
Keith brings a unique skillset to his work, harnessing his background in Sales and Retail, he possesses a strong commercial acumen.
Louise Thomas
Louise has worked in Financial Services for 20 years, including 16 years in Learning & Development. She is an NLP Business Practitioner and an Accredited Coach.
She is passionate about inspiring people to be the very best they can and recognising their full potential.
Louise loves using NLP techniques and believes strongly in the benefits of Emotional Intelligence to make learning come alive.
Karen McGowan
Karen has over 25 years experience of working within Financial Services, including 15 years in the field of Learning & Development.
She is an NLP Master Practitioner and Life Coach and holds a BA (hons) degree in Social Science and an NVQ in Training.
Learning is Karen’s passion and she has a natural ability to facilitate others to be able to discover their own potential.
Darryl Hobbins
Darryl is an outstanding trainer and designer with 20 years’ experience in the Learning Design field, all of which have been involved in digital solutions.
He’s held various management and leadership posts for 10 of those years managing teams of e-learning designers and project managers.
His breadth of knowledge and experience of learning innovation and creativity both online and in the classroom. Strategic consultation with corporate and commercial organisations both at a regional and global level.
Lisa Thompson
Lisa has worked within Customer Service and Sales for over 15 years undertaking various management roles for the last 13 years.
She is obsessively passionate about developing people, giving them the tools to be engaged and empowered to do their job brilliantly – not because they have to but because they want to!
Don Kersley
A senior Coach and Leadership Practitioner with global experience across a range of industries where a reputation for excellence, professionalism and achieving high quality results has been built.
Developing individuals globally for over 20 years has resulted in having great pride in watching leaders grow in confidence, capability and commitment, becoming more self-aware and recognising the imprint their leadership has on others Coaching with Care and Edge, able to support and challenge them, creating insight and fresh thinking and with the on-going desire to help them to continually grow.
Working Internationally, have facilitated senior leaders’ events in Asia and group team events across Europe, supporting and challenging individuals to reach their potential.
Wayne Swallow
Wayne is an inspirational, energetic and positive individual who has vast experience and skill in Management Development and Leadership Training.
Wayne is a natural coach and mentor and is also an accredited ILM trainer and Total SDI facilitator.
He brings out the best in people through his relaxed and coaching approach, and is an amazing person to be around, learn from and work with.
Andy Pearce
Andy is an amazing and passionate training professional who excels in anything from the simplicity of a one-off training workshop to the more complex needs of international training requirements to support corporate change programmes.
He’s a creative thinking professional who is motivated and passionate and loves a no-nonsense approach to making a big difference.
He has led development and training interventions that have involved all manner of solutions from an interactive workbook to six month blended learning programmes.
Our Clients
Steve Skeates
I wholeheartedly recommend Andy Bailey at Abuzz Training for his outstanding mentoring and coaching. Throughout many years, Andy has served as an excellent soundboard, offering valuable insights and guidance. Additionally, he played a crucial role in developing HR & L&D frameworks, showcasing his expertise and dedication.
Mark Docherty
Andy has been one of the most influential people in my career thus far. At a time when my choices were very much in flux, Andy was empathetic, non-judgemental and first class at helping me to see the positive opportunities in every option. His training environments and content were second to none and being a delegate at any of Andy’s events was something to which I always looked forward.
Tim Artus
We worked closely with Andy and Darryl to develop a management training programme that was both fit for purpose in today’s environment and would stand the test of time. Both worked closely and in collaboration with us, always happy to listen to and respond to our developing needs and propose excellent options. The clarity of content produced makes delivering the subjects more straight-forward and I can trust the content will engage and meet the needs of all our delegates.
Jason Palmer
Andy is by far one of the best Trainers I have been involved with over recent years. In summary “Just brilliant”! Engaging, motivational, inspirational to name but a few key words. The work Andy is currently doing with my team at +Us is just amazing. They have energy, focus and determination, which will help ensure we achieve our objectives in 2020. If you are looking for a first class training company, then look no further than abuzz Training & Development.
Area Manager
Andy’s training sessions are something that I always look forward to. He has a way of making a complex subject simple and easy to understand. He makes you think about how you can apply things back in your day to day job and is always available if you need some extra support.
Training Manager
I have worked with Andy on various projects over the years. He is personable and passionate about people development and customer service, and his style of training is relaxed and always focused on results and behavioural change. I would always recommend Andy if you need some training or coaching support in your business.
Head of Contact Centre
I commissioned a detailed Sales through Service development programme and Andy provided the core framework and development tools which we continue to use within our now very successful operation. Andy rolled out a key development programme for all people managers within my operations. The net results were and still are fantastic. I would recommend Andy to any organisation as he is undoubtedly an expert in his field. He is also a pleasure to work with.
Senior Manager
Andy has been one of the most influential people in my career thus far. At a time when my choices were very much in flux, Andy was empathetic, non-judgemental and first class at helping me to see the positive opportunities in every option. His training environments and content were second to none and being a delegate at any of Andy’s events was something to which I always looked forward.
I have a lot to thank Andy for and, even now – after all these years, I still use many of the leadership and management principles that Andy taught me.