Training Courses

Have you been in a situation and felt unable to do anything about it?  By learning how to be more assertive, you can stand up for yourself, and become a strong and confident communicator.

This workshop focusses on the topic of assertiveness, the advantages of being assertive and the risks of not being assertive, as well as techniques that can increase assertiveness.

You’ve probably heard people talking about coaching and mentoring in the workplace. They are often confused with being the same thing, but there are quite a few differences between them.

This workshop focusses on coaching skills. It looks at the benefits of coaching, the skills you need as a manager to perform coaching activities and some of the plans and processes that can be put in place to conduct these activities as a manager within your teams.

Communication is a key skill in any job role. So how can you improve your skills?

This workshop looks at the basics of communication including the Communication Cycle, questioning, and listening techniques. It also focusses on planning communications to get the right message to the right people in the right way.

Whether you are selling a product, providing a service, manufacturing goods or part of the supply chain, customers are at the heart of everything we do.

This workshop looks at the definition of “Service Excellence” and what it means to you and your customers.  We then explore your organisation’s most valuable asset – its people – and ask you to think about your own brand and the principles of Brand Ambassadorship.

We have all either received or given feedback at some point in our careers. But consensus seems to be that we are not very good at it.

This workshop looks at what feedback means, why we struggle with giving feedback, and how we should prepare to give feedback by evaluating the situation, identifying solutions, and planning the feedback.

Whether we like it or not, having difficult conversations will always form part of your role as a manager.

This workshop looks at difficult conversations, the reasons for them, and their implications for you as a manager.  It offers guidance on why difficult conversations occur, preparation, the steps for a successful conversation, and how to handle emotions.

Organisations are constantly changing so we need to think about the future workplace and what questions should we be asking ourselves about our workforce to adapt to this? This is Workforce Planning.

This workshop looks at the concept of workforce planning and recent developments. It tackles the differences between strategic and operational workforce planning, hard and soft workforce planning, and how to use both to prepare and analyse information before planning what action to take.

We probably all know people who are really good listeners. No matter what kind of situation we’re in, they always seem to know just what to say , they’re caring and considerate, and even if we don’t find a solution to our problem, we usually leave feeling more hopeful and optimistic. Would you like to be more like this?

This workshop looks at defining exactly what emotional intelligence is, the characteristics and the qualities shown by emotionally intelligent people.

Understanding other people’s emotions is a key skill in the workplace. It can enable us to resolve conflicts, to build more productive teams, and to improve our relationships with colleagues, clients, and customers.

This workshop explores ways in which you can make small changes to the way you communicate in order to improve relationships with your colleagues in the workplace.

Have you ever come across someone who, despite not having any authority, has still affected the decisions or actions of others?

If so, you have likely witnessed the power of influence.

This workshop focusses on understanding influence, increasing your personal influence then using this power and influence in the workplace.

Whether you are about to apply for a new role or recruiting as a hiring manager, lots of effort is required on both sides to match a suitable candidate to a new role.

This workshop looks at you as an applicant and as a recruiting manager. It walks through the steps to follow, how to prepare for and conduct competency-based interviews, and how to be the right candidate or find the right one for your team.

Change is inevitable, especially in business which is why it is becoming ever more important adapt quickly. Knowing how to lead and manage change within an organisation is a key skill needed by all managers.

This workshop explores the impact of change, how to define organisational change, why change needs to happen, why it is important and offers a series of techniques to help ensure change is effective.

What makes a great leader? The answer to this question is complex but the answer lay in a selection of theories and best practices that our delegates will explore.

This workshop focusses on inspirational leadership, transformational leadership and how to become a transformational leader.  Every delegate will leave the workshop armed with a selection of tools to try out in the workplace.

Whilst remote working is not a new concept, the number of people now working from home has increased dramatically due to the worldwide pandemic of Coronavirus. But is homeworking for everyone? And is it as simple as business as normal but just in a different location?

This workshop explores how remote working can affect all employees and looks at the benefits and challenges of working from home.

Whether you’re discussing details of a business deal, allocating responsibilities amongst your team, or just haggling over where to order a takeout, you’re negotiating. And the better you do it, the more likely you’ll be happy with the outcome.

This workshop looks at what is meant by the term “Negotiation” and how different strategies can be used in different situations to result in a win-win situation.

Do you want to make your next presentation great by planning and preparing well in advance and making it look like it comes naturally to you?

This workshop looks at what makes a great presentation and begins by assessing delegates’ own presentation skills. From here, the rest of this session looks at the preparation that needs to go into presenting, considering both the audience and environment.

Do you want to write organised, well-argued formal reports to create more value for decision-makers than simply giving them access to vast quantities of raw data?

This workshop looks to define why we have business reports and the types of report you may be asked to read or write. The emphasis is then placed on what steps you need to follow to prepare for writing a report and concludes by sharing some techniques for written communications.

We live in a world where we are continuously being asked to do more, in less time, with fewer resources. Which is why stress and the causes of stress are hot topics right now.

This workshop looks at defining stress, identifying the causes of stress and how to manage it with action-based strategies.

It seems that there is never enough time in the day. But, since we all get the same 24 hours, why is it that some people achieve so much more with their time than others?

This workshop looks at defining time management and assessing your own time management skills. It explores common mistakes and how to prioritise tasks to make best use of time

Organisations are constantly changing so we need to think about the future workplace and what questions should we be asking ourselves about our workforce to adapt to this? This is Workforce Planning.

This workshop looks at the concept of workforce planning and recent developments. It tackles the differences between strategic and operational workforce planning, hard and soft workforce planning, and how to use both to prepare and analyse information before planning what action to take.