Subscribers to the Abuzz Learning Academy have access to all of these Customer Service courses:

This course takes around 10 minutes to complete.

By completing this course, learners will be able to:-

  • Explain the importance of consistency in service
  • Outline 3 steps to ensure consistency

This course takes around 10 minutes to complete.

By completing this course, learners will be able to:-

  • Explain ‘active listening’
  • Recall 3 of 5 Top Tips for becoming an active listener

This course takes around 10 minutes to complete.

By completing this course, learners will be able to:-

  • Explain ‘commercial awareness’
  • Outline how it can benefit you in the workplace

This course takes around 10 minutes to complete.

By completing this course, learners will be able to:-

  • Outline the importance of Continuous Process Improvement
  • Describe 3 of the 5 skills for process improvement

This course takes around 10 minutes to complete.

By completing this course, learners will be able to:-

  • Explain customer service
  • Describe 3 Customer Service Essentials

This course takes around 10 minutes to complete.

By completing this course, you will be able to:-

  • Explain the number one rule when dealing with difficult customers
  • Outline dealing with difficult customers over the telephone

This course takes around 10 minutes to complete.

By completing this course, learners will be able to:-

  • Outline the importance of dealing with a difficult conversation
  • Explain how to ensure there is a positive outcome

This course takes around 10 minutes to complete.

By completing this course, learners will be able to:-

  • Recall 3 barriers to effective communication
  • Explain what we mean by ‘effective communication’
  • Describe 3 ways to improve your communication

This course takes around 10 minutes to complete.

By completing this course, learners will be able to:-

  • Recall 3 barriers to effective communication
  • Explain what we mean by ‘effective communication’
  • Describe 3 ways to improve your communication

This course takes around 10 minutes to complete.

By completing this course, learners will be able to:-

  • Explain the importance of extending customer relationships
  • Describe 2 ways to extend relationships

This course takes around 10 minutes to complete.

By completing this course, learners will be able to:-

  • Explain how to take a customer complaint
  • Outline steps to resolving a complaint

This course takes around 10 minutes to complete.

By completing this course, learners will be able to:-

  • Explain why customer feedback is important
  • Outline how standards can be improved through feedback

This course takes around 10 minutes to complete.

By completing this course, learners will be able to:-

  • Outline Negotiating and Influencing
  • Give examples of how to practice these skills in your role

This course takes around 10 minutes to complete.

By completing this course, learners will be able to:-

  • Outline the basic requirements of a project plan
  • Explain the importance of roles and responsibilities within a team
  • Discuss the benefits of participating in a project

This course takes around 10 minutes to complete.

By completing this course, learners will be able to:-

  • Explain pitch, pace and tone
  • Outline ways to use these aspects of speech

This course takes around 10 minutes to complete.

By completing this course, learners will be able to:-

  • Describe a positive telephone manner
  • Outline 3 top tips to adopt a positive telephone manner

This course takes around 10 minutes to complete.

By completing this course, learners will be able to:-

  • Outline the main points to providing a solution
  • Explain the importance of delivering the solution

This course takes around 10 minutes to complete.

By completing this course, learners will be able to:-

  • Explain why we ask questions
  • Recall 3 types of question
  • Outline how to choose your question type

This course takes around 10 minutes to complete.

By completing this course, learners will be able to:-

  • Explain cultural diversity
  • Recall 3 of the 4 tips for interacting with someone from a different culture

This course takes around 10 minutes to complete.

By completing this course, learners will be able to:-

  • Explain the term ‘Service to Sales’
  • Outline 2 ways to turn customer interaction into increased profit

This course takes around 10 minutes to complete.

By completing this course, learners will be able to:-

  • Outline 3 important skills when answering inbound telephone calls
  • Explain how to develop your telephone skills

This course takes around 10 minutes to complete.

By completing this course, learners will be able to:-

  • Explain 3 top tips for making successful outbound telephone calls
  • Outline why phone anxiety is experienced by some people

This course takes around 10 minutes to complete.

By completing this course, learners will be able to:-

  • Explain the advantages of understanding customer types
  • Outline the 4 customer types